Success Stories

Accelerating Warehouse Innovation with a Stronger Network

How An Alberta Tech Company Got Its Network Back on Track with Kaco’s Support

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When the new IT Manager at a tech company entered his role, he quickly realized that their network performance, especially at their head office, was falling short.  

As a company focused on cutting-edge fulfillment solutions, a smooth and reliable IT environment was critical to their success. But instead of the seamless experience he expected, he faced slow networks and frequent technical hiccups. 

The IT manager reached out to Kaco, his trusted partner since 2019. He’d worked with us at a previous organization, where we helped him navigate a highly complex network environment with ease. He knew our Kaco team had the expertise to turn things around. 

Now, with Kaco’s support, this technology company has greatly improved their network reliability to support their ongoing success. 

"I've not met any other consulting group or network experts in the same league as Kaco Systems, just in terms of their complete understanding of the concepts. We can move forward confidently on projects with them, knowing that we are getting the best value and return on our investment.”

The Technology Company's IT Manager

  • Optimized Infrastructure with Strategic Insight

When the IT manager stepped into his role, he inherited an IT infrastructure burdened by technical debt: outdated systems, inefficient designs, and poorly written code. Due to high turnover in the company's IT team, personnel changes left the company with a poorly managed environment and without the expertise needed to navigate its complexity. 

Before Kaco:

Many processes were poorly executed, and there was little clarity on the reasoning behind the existing systems. The team felt as though they were walking on eggshells. Any changes could trigger a breakdown in the already fragile infrastructure. 

After Kaco:

The tech company experienced a notable boost in network performance after we conducted a comprehensive wireless site survey, helping them: 

  • Identify the troublesome spots in the office 
  • Learn how to provide a more efficient experience with existing equipment    
  • Minimize network latency 

Today, the company has eliminated previous bottlenecks. They've also been able to introduce faster Wi-Fi and expanded coverage that increases overall operational efficiency. 

 

  • A Faster, Frustration-Free End-User Experience

This tech company offers a warehouse fulfillment solution that is very technology-heavy. Any internet issues during customer support can have serious downstream effects that impact their relationship and, ultimately, their revenue.   

 

Before Kaco:  

Their team wasted too much time sitting around frustrated about the Internet being slow at HQ and unable to complete their tasks. 

 

After Kaco:  

Their day-to-day operations run more smoothly, and the tech company has identified key opportunities to enhance internal systems and improve service quality. 

 

Some of the improvements include: 

  • Smoother internal operations with a more stable and efficient network 
  • Fewer service interruptions and faster response times for end users 
  • Stronger customer support thanks to better-managed systems at client sites 

Thanks to the partnership with Kaco, this technology company now delivers stronger support across its infrastructure, staff, and customers. 

  • Augmented Existing IT Team with Specialized Support

After their administrator moved on, the technology company no longer had dedicated network support for a period before they partnered with Kaco.

 

Their previous struggle:  

With no one in place to manage the environment, the company's already limited IT team had to juggle day-to-day operations while acting as first responders any time something went wrong. They were often forced to drop everything to troubleshoot urgent issues. In this reactionary state, it was hard to maintain reliable service for their customers and field service engineers. 

After Kaco: 

Partnering with Kaco now helps the company's IT team work more effectively and confidently, with: 

  • A more well-rounded, hands-on understanding of the systems they manage 
  • Access to deep technical expertise for solving complex problems 
  • Trusted vendor recommendations without the legwork of research 
  • Support that not only fixes issues, but explains the “why” behind the solution 

Futureproofed Tech Stack to Handle What’s Next 

In addition to managing day-to-day infrastructure, the company's IT team plays a key role in shaping the company’s technology strategy. They focus on optimizing internal systems while also advancing the technology behind their products to better serve their customers. 

 

The issue? 

Right now, the company is reaching a point of over-utilizing its current network stack. They are not able to push the envelope any further. 

 

How Kaco Is Fixing It 

As part of their partnership, the company is working with Kaco to define their next hardware standard, carefully planning for both their corporate network and product infrastructure. With our guidance, they are navigating their technology evolution into unfamiliar territory with confidence. When ideas don’t align with their long-term goals, they appreciate our thoughtful feedback, which helps their team reassess and refine solutions that are both effective now and scalable for the future. 

A Partnership That Powers Progress

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This partnership has proven to be invaluable for this technology company. With clear communication, organized project execution, and consistent on-time, on-budget delivery from our team, they have been able to focus on their growth.

We take a proactive approach and encourage their IT team to stay in touch even when there's no immediate project on the horizon. When an opportunity pops up, the company always has access to ongoing support and strategic guidance. 

As the company looks ahead, they can rely on our forward-thinking solutions to drive their success. 

“In every instance I've seen with them, they've always brought their A-game to the table, whether project management, coordination, skillset, or even just pricing when sourcing network equipment for us. Everyone on Kaco’s team is also great to work with: they're all really friendly and great to chat with. They add a personal touch that really goes a long way for me. ”

The Technology Company's IT Manager

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