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How An Alberta Tech Company Got Its Network Back on Track with Kaco’s Support

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When Clayton Whitehouse joined Attabotics Inc. as Manager of IT, he quickly realized that the company's network performance, especially at their head office, was falling short.  

As a company focused on cutting-edge 3D fulfillment solutions, a smooth and reliable IT environment was critical to their success. But instead of the seamless experience he expected, Clayton faced slow networks and frequent technical hiccups. 

Clayton reached out to Kaco, his trusted partner since 2019. He’d worked with us at a previous organization, where we helped him navigate a highly complex network environment with ease. He knew our Kaco team had the expertise to turn things around. 

Now, with Kaco’s support, Attabotics has improved their network reliability to support their ongoing success. 

"I've not met any other consulting group or network experts in the same league as Kaco Systems, just in terms of their complete understanding of the concepts. We can move forward confidently on projects with them, knowing that we are getting the best value and return on our investment.”

Clayton Whitehouse, Manager of IT at Attabotics Inc.

  • Optimized Infrastructure with Strategic Insight

When Clayton stepped into his role, he inherited an IT infrastructure burdened by technical debt: outdated systems, inefficient designs, and poorly written code. Due to high turnover in the Attabotics IT team, personnel changes left the company with a poorly managed environment and without the expertise needed to navigate its complexity. 

Before Kaco:

Many processes were poorly executed, and there was little clarity on the reasoning behind the existing systems. The team felt as though they were walking on eggshells. Any changes could trigger a breakdown in the already fragile infrastructure. 

After Kaco:

Attabotics has experienced a notable boost in network performance after we eliminated previous bottlenecks and boosted overall operational efficiency with faster Wi-Fi and expanded coverage. 

After our experts conducted a wireless survey, Attabotics could: 

  • Identify the troublesome spots in the office 
  • Receive recommendations on provide a more efficient experience with existing equipment    
  • Minimize network latency 

  • A Faster, Frustration-Free End-User Experience

The product Attabotics offers is very technology-heavy. Whenever the company's team is supporting their customers, and there’s an issue with the Internet, it can have serious downstream effects that impact their ability to provide support and, ultimately, affect their revenue.   

 

Before Kaco:  

Their team wasted too much time sitting around frustrated about the Internet being slow at HQ and unable to complete their tasks. 

 

After Kaco:  

Their day-to-day operations run more smoothly, and Attabotics has identified key opportunities to enhance internal systems and improve service quality. 

 

Some of the improvements include: 

  • Smoother internal operations with a more stable and efficient network 
  • Fewer service interruptions and faster response times for end users 
  • Stronger customer support thanks to better-managed systems at client sites 

Thanks to the partnership with Kaco, Attabotics now delivers stronger support across its infrastructure, staff, and customers. 

  • Augmented Existing IT Team with Specialized Support

Before partnering with Kaco, Attabotics was left without dedicated network support after their previous administrator moved on.  

 

Their previous struggle:  

With no one in place to manage the environment, the company's already limited IT team had to juggle day-to-day operations while acting as first responders any time something went wrong. They were often forced to drop everything to troubleshoot urgent issues. In this reactionary state, it was hard to maintain reliable service for their customers and field service engineers. 

After Kaco: 

Partnering with Kaco now helps the Attabotics IT team elevate their capabilities and confidence with: 

  • A more well-rounded, hands-on understanding of the systems they manage 
  • Access to deep technical expertise for solving complex problems 
  • Trusted vendor recommendations without the legwork of research 
  • Support that not only fixes issues, but explains the “why” behind the solution 

Futureproofed Tech Stack to Handle What’s Next 

In addition to managing day-to-day infrastructure, the Attabotics IT team plays a key role in shaping the company’s technology strategy. They focus on optimizing internal systems while also advancing the technology behind their products to better serve their customers. 

 

The issue? 

Right now, the company is reaching a point of over-utilizing its current network stack. They are not able to push the envelope any further. 

 

How Kaco Is Fixing It 

Attabotics has partnered with Kaco to define their next hardware standard, carefully planning for both their corporate network and product infrastructure. With our guidance, Attabotics is navigating its technology evolution into unfamiliar territory with confidence. When ideas don’t align with their long-term goals, they appreciate our thoughtful feedback, which helps their team reassess and refine solutions that are both effective now and scalable for the future. 

A Partnership That Powers Progress

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This partnership has proven to be invaluable for Attabotics. With clear communication, organized project execution, and consistent on-time, on-budget delivery from our team, they have been able to focus on their growth.

We take a proactive approach and encourage their IT team to stay in touch even when there's no immediate project on the horizon. When an opportunity pops up, Attabotics always has access to ongoing support and strategic guidance. 

As the company looks ahead, they can rely on our forward-thinking solutions to drive their success. 

“In every instance I've seen with them, they've always brought their A-game to the table, whether project management, coordination, skillset, or even just pricing when sourcing network equipment for us. Everyone on Kaco’s team is also great to work with: they're all really friendly and great to chat with. They add a personal touch that really goes a long way for me. ”

Clayton Whitehouse, Manager of IT at Attabotics Inc.

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